Patient FAQ

We understand that medical care can be expensive, especially when managing a chronic illness.

However, we cannot routinely refill medications without an appropriate follow-up consultation. An email or informal phone call explaining how you feel or whether a medication is helping does not replace a medical evaluation.

Before continuing a prescription, we need to determine whether the medication remains appropriate, whether it is causing side effects, whether the dose needs adjustment, and whether continued treatment is safe. This is especially important because your condition, medications, and health needs may change over time.

What if I cannot afford another visit?

We want to help you find a practical solution. Depending on your medical situation, options may include:

• Less frequent follow-ups: If your condition is stable, we may be able to extend the time between appointments.
• Your primary care physician: Your regular physician may be willing to take over routine medication refills and monitoring.
• Prioritizing essential medications: We can focus on the treatments that provide the most benefit and discuss less expensive alternatives when appropriate.
• Planning ahead: Before your prescription runs out, contact our office to determine when your next evaluation is required so you can plan accordingly.

We do not require follow-up visits simply to charge for prescription refills. Follow-ups allow us to monitor your progress, reassess treatment, and ensure that continuing your medication remains medically appropriate.

If you cannot schedule a follow-up, please contact our office before running out of medication. Some medications should not be stopped abruptly, and we can advise you on how to obtain timely medical care.

Our goal is to make your treatment as accessible as possible without compromising your safety.

Clinical evaluation and medical decision-making require a scheduled consultation. We cannot evaluate your condition, recommend treatment, or adjust medications through email, Messenger, or informal phone calls.

Please do not send your medical history, medication list, or health summary by email or Messenger for review. Instead, upload these documents through the RootQ intake link sent to your email. Complete your intake and upload your documents more than 24 hours before your consultation, using the appropriate upload sections. Emailed records will not be processed.

You may contact our office with administrative questions or for clarification about instructions from a prior visit. New concerns, clinical reassessments, and treatment decisions require a scheduled consultation.

• A two-page summary of your relevant medical history that you write yourself.
• Your current medication list.
• A list of your current supplements.
• Important test results or records directly related to the problem you want addressed.

• Persistent fatigue or low energy.
• Headaches, head or facial pressure, ear fullness, and tinnitus.
• Brain fog or difficulty concentrating.
• Anxiety, mood changes, and emotional instability.
• Digestive problems, including bloating and irregularity.
• Chest discomfort, shortness of breath, or palpitations.
• Joint pain and muscle weakness.

• Dysautonomia, including postural orthostatic tachycardia syndrome (POTS).
• Post-traumatic stress disorder (PTSD).
• Immune system overactivation, including mast cell activation syndrome (MCAS).
• Gut dysbiosis.
• Mitochondrial dysfunction and related cellular energy deficits.
• Chronic inflammation.

1. Holiday Inn Express
2. Hyatt Hotel