Your visit, made simpler
A little preparation.
A clearer path forward.
Find answers about payment, appointments, medical records, and your visit. Select a question below to see the answer.
We do not accept commercial or private insurance, Medicare, or Medicaid. Payment is due in full at your appointment. HSA and CareCredit accepted.
Insurance & Payment
Do you accept medical insurance?
No. COVID Institute does not accept medical insurance, including commercial or private insurance, Medicare, or Medicaid. Patients are responsible for the full cost of their care.
When is payment due?
Payment is collected in full at the time of your appointment.
Do you accept HSA payments or CareCredit?
Yes. We accept Health Savings Account (HSA) payments and CareCredit.
Do you offer or arrange payment plans?
No. Our office does not offer or arrange payment plans. Any financing through CareCredit is handled directly by CareCredit.
How are refunds issued?
Refunds are issued only to the original payment method. We cannot issue refunds using a different payment method.
Consultations & Follow-up
What consultation lengths do you offer?
We offer 20-minute and 40-minute consultations. New consultations are always 40 minutes.
What if I need clarification after my consultation?
If you need clarification about something discussed during your consultation, please contact our office.
What if I have a new concern or topic to discuss?
New concerns or topics that were not discussed during your consultation require a new consultation. Please contact our office to schedule another appointment.
How often should I schedule a follow-up consultation?
We typically recommend scheduling follow-up consultations no more than three months apart.
Preparing for Your Visit
How do I submit my lab results and medical records?
Upload PDF copies of your lab results, medical history, and medical charts using the intake link sent to your email.
Do not email your records to our office. Records sent by email will not be processed.
How do I prepare for my consultation?
Upload only information relevant to the reason you are seeing Dr. Groysman. Please do not upload hundreds of pages of records; that volume cannot be meaningfully reviewed before a visit.
Please prepare:
- A two-page summary of your relevant medical history that you write yourself.
- Your current medication list.
- A list of your current supplements.
- Important test results or records directly related to the problem you want addressed.
All documents must be PDFs. Complete your intake and upload your information more than 24 hours before your consultation using the intake link sent to your email. Emailed records will not be processed.
Decide what you want to accomplish. At the start of your visit, Dr. Groysman will ask, “What can I do for you today?” Tell him whether you want an evaluation and treatment plan or help with a specific concern, such as POTS, dysautonomia, MCAS, hormone imbalance, endothelial dysfunction, or mitochondrial dysfunction.
The questions he asks depend on the concern you want addressed. Keep the goal reasonably focused, and allow him time to ask questions and gather the information needed for your evaluation.
Make the most of your appointment time. We offer 20-minute and 40-minute consultations. You decide how to use your time, but spending most of it telling your story may leave less time for evaluation and treatment planning. The visit works best as a conversation: explain what you need help with, then give Dr. Groysman the opportunity to gather the details he needs.
What should I check before my appointment?
Review your appointment confirmation and any instructions provided by our office. Confirm the appointment time and whether your visit is in person or virtual. If you are unsure which forms or records are needed, please contact our office before your appointment. Be prepared to pay in full at the time of your visit.
What should I expect during treatment?
1. Initial consultation. Dr. Groysman reviews your medical history, current symptoms, and previous treatments. Depending on your symptoms, diagnostic testing may be recommended. Your evaluation and results help guide an individualized treatment plan.
2. Treatment. The plan may include in-office procedures, such as stellate ganglion block (SGB) or epipharyngeal abrasive therapy (EAT), and at-home therapies, such as vagus nerve stimulation (VNS), when appropriate. Our team provides instructions for your prescribed therapies. Contact our office for preparation instructions specific to your scheduled treatment.
3. Follow-up. Follow-up consultations allow Dr. Groysman to review your progress and adjust your treatment plan. We typically recommend visits no more than three months apart.
Comfort and progress. What a treatment feels like and how soon you may notice improvement depend on the procedure and your individual condition. Discuss expected benefits, risks, discomfort, and recovery with Dr. Groysman during your consultation.
If you need clarification about something discussed, contact our office. New concerns require a new consultation.
Am I a good candidate for treatment?
A consultation can help determine whether our approach fits your symptoms, medical history, and goals. Consider scheduling if persistent symptoms affect your daily activities or quality of life, or if previous treatments have provided limited benefit.
Common symptoms we evaluate include:
- Persistent fatigue or low energy.
- Headaches, head or facial pressure, ear fullness, and tinnitus.
- Brain fog or difficulty concentrating.
- Anxiety, mood changes, and emotional instability.
- Digestive problems, including bloating and irregularity.
- Chest discomfort, shortness of breath, or palpitations.
- Joint pain and muscle weakness.
Conditions we address include:
- Dysautonomia, including postural orthostatic tachycardia syndrome (POTS).
- Post-traumatic stress disorder (PTSD).
- Immune system overactivation, including mast cell activation syndrome (MCAS).
- Gut dysbiosis.
- Mitochondrial dysfunction and related cellular energy deficits.
- Chronic inflammation.
Our approach combines evaluation, diagnostic testing when appropriate, and individualized treatment planning. Your consultation is the opportunity to discuss which options may be appropriate for you.
Getting to Our Office
Where is your office located?
COVID Institute is located at 6957 W. Plano Pkwy, Suite 2400, Plano, TX 75093.
How do I get to your office?
COVID Institute
6957 W. Plano Pkwy, Suite 2400
Plano, TX 75093
Call (214) 390-7557 if you need help finding the office or have questions about building access.
Traveling from out of town? Contact our office before making arrangements. Our team can provide guidance on flights, nearby hotels, and local transportation, including rental cars, ride-sharing services, or shuttles. Ask about available hotel options and rates.
If you have mobility or accessibility needs, let us know in advance so we can discuss suitable arrangements.
Planning your stay. Allow time to arrive and rest before your appointment. Depending on your treatment plan, you may need time afterward for recovery or a follow-up visit. Confirm the recommended length of stay with our office before booking return travel.
How do I contact the office or request an appointment?
Call (214) 390-7557 or visit our Contact Us page to request an appointment.